REFUNDS & RETURN POLICY
We do not offer refunds or exchanges for opened products due to hygiene concerns. However, if you are not satisfied with a product(s) and bring the same to our notice within 7 working days from the date of receiving the product(s), we will try to help you in the best possible manner on case by case basis. In genuine cases we will be able to offer you a credit note of value equal to your purchase. All claims for shortages or damages must be reported to customer service on the day of delivery.
In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument.
Purchases are shipped from our warehouse by courier. Please allow following number of days from receipt of your order.
For domestic – 7 to 14 business days
For international – 14-21 business days
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. Eshveda takes no responsibility for goods signed by an alternative person.
Eshveda is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery.
Shipping and handling rates may vary based on product, packaging, size , volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Browse the Eshveda catalogue to make your purchase. When you have selected at the item you wish to order, enter the quantity you desire and click on “Place Order”.
When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.
You will then be asked to provide us with your shipping and payment information. Please see below information on Payment Options available to you.
Once you have successfully made your payment, your order will be processed online immediately. We will ship your order to you immediately. Please see below for information on our Shipping Policy.
Eshveda is set up to take immediate orders online through the following modes of payment:
a) Domestic and international credit cards issued by banks and institutions that are part of the Visa, and Mastercard Network
b) Visa Debit cards
From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.
Please note that for Visa and Mastercard you will require to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (on the back of the card) when you make your online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15 digit card number and 4 digit code.
Product prices listed are current, however these are subject to change without advance notice.
All prices on this web site are processed in Indian Rupees.
All orders are acknowledged at current pricing. We will bill at price in effect at the time of shipping.
Our products are liable for GST in India.
All international shipping orders may attract local duties applicable in that country and the customer will have to pay accordingly locally.
All transactions at Eshveda are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Eshveda is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
You can tell your browser is in secure mode in the “Checkout” by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.
The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4 digit code embossed or imprinted on the reverse side of your credit card in the signature area.